Privacy policy

Privacy Policy

Lorah Crafts (lorahcrafts.in)

At Lorah Crafts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment-related details (processed securely via third-party payment gateways; we do not store card details)

Non-Personal Information

  • IP address

  • Browser type and device information

  • Website usage data and cookies

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process and fulfill orders

  • To communicate order updates, delivery details, and support queries

  • To improve our website, products, and services

  • To send promotional messages (only if you opt in)

  • To comply with legal and regulatory obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with:

  • Delivery and logistics partners for order fulfillment

  • Payment gateway providers for secure transaction processing

  • Government or legal authorities when required under applicable law

All third parties are required to maintain confidentiality and data security.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic and performance

  • Remember user preferences

You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. User Rights

In accordance with applicable Indian laws, you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications at any time

Requests can be made by contacting us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage users to review their privacy policies separately.

9. Changes to This Policy

Lorah Crafts reserves the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

📧 Email: craftslorah@gmail.com
📱 WhatsApp: +91 9633229659
📸 Instagram: @lorahcrafts